Refund policy

At Merano Jewelry, we take pride in the quality of our products and carefully inspect each order before shipment.

All Sales Are Final

Please note that all purchases made through Merano Jewelry are considered final sale. We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

As a result, we are unable to offer refunds for:

Change of mind
Incorrect item selection
Sizing preferences
Personal preferences after delivery
Sale or promotional items

All discounted, promotional, and sale items are also considered Final Sale and cannot be returned or exchanged.

Damaged or Defective Items

If your item arrives damaged, defective, or broken, please contact us within 7 days of delivery at support@meranojewelry.com.

To process your claim, please include:

Your order number
A description of the issue
Clear photos showing the damage or defect

Once we have reviewed and verified the issue, we will provide a full refund to your original payment method.

Merano Jewelry reserves the right to request additional information before approving a refund claim.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery. After verification, we will arrange a replacement or issue a full refund at our discretion.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@meranojewelry.com.